Semester:
Fall of every year, Spring of every year
Credits:
Total Credits: 2 Lecture/Recitation/Discussion Hours: 2
Restrictions:
Open to students in the Hospitality Business Major.
Description:
Concept of service organizations. Key issues in delivering and managing services. Service intangibility. Needs, expectations, habituation and customer satisfaction. Prepurchase and postpurchase behaviors.
Effective Dates:
US20 - Open (Interim Delete - US25)